God, it's so embarrassing. I was searching for some program and downloaded it from a random forum post... I should have known better. Seriously, I feel like I was just asking for it. A bit dirty, raped, etc.
Zone Alarm gave a warning, but by that time it was too late. First I thought nothing happened, but then I realized my Steam pw had been changed (not by me - uh oh). My account name was now "klauspeter" or something and apparently someone played ~2 hours of CS and TFC on my account. Steam support was quite quick. 1 day and I had it back.
But all my Steam friends have been erased, all my groups, settings, etc. Man!
I'm sure you all know the lesson (I should have), but boy it felt bad. Like the gaming equivalent of finding out some hobo slept in your bed while you were on vacation.
1
Re: My Steam account got hijacked
Posted by RedWood on Tue Apr 21st at 6:28pm 2009
Posted by RedWood on Tue Apr 21st at 6:28pm 2009
I hope who ever did it didn't cheat at all. Suck more if you got VAC banned.
Reality has become a commodity.
Re: My Steam account got hijacked
Posted by reaper47 on Tue Apr 21st at 9:45pm 2009
No, thank god.
Didn't even consider this before.
What happens if you get VAC banned? Is that a life ban?
Posted by reaper47 on Tue Apr 21st at 9:45pm 2009
Quoting RedWood
I hope who ever did it didn't cheat at all. Suck more if you got VAC banned.
No, thank god.
Didn't even consider this before.
What happens if you get VAC banned? Is that a life ban?
Re: My Steam account got hijacked
Posted by RedWood on Tue Apr 21st at 10:21pm 2009
Posted by RedWood on Tue Apr 21st at 10:21pm 2009
If you get VAC banned you can't play on any VAC protected servers for any game on that account ever again. 
Reality has become a commodity.
Re: My Steam account got hijacked
Posted by Riven on Wed Apr 22nd at 2:28am 2009
Riven
super admin
1639 posts
802 snarkmarks
Registered: May 2nd 2005
Location: Austin, Texas, USA
Occupation: Architect
Posted by Riven on Wed Apr 22nd at 2:28am 2009
Wow, yea, you really can never let your guard down about those kind of things. I'm glad you got your account back. I didn't know there was a support line for getting stolen accounts back. I can imagine that was quite a frantic stir to get that number!
-What kind of info did Valve need in order to 'prove' it was your account in the first place in order for them to give it *back* to you? -your original e-mail I suppose?
-I'll re-add you later!
-What kind of info did Valve need in order to 'prove' it was your account in the first place in order for them to give it *back* to you? -your original e-mail I suppose?
-I'll re-add you later!
Riven
super admin
1639 posts
802 snarkmarks
Registered: May 2nd 2005
Location: Austin, Texas, USA
Occupation: Architect
Re: My Steam account got hijacked
Posted by reaper47 on Wed Apr 22nd at 4:42pm 2009
I have to say, it was one of the most pleasant product-support experiences I ever had. I got an email notification (sadly not a confirmation request as this could have simplified things considerably) after the password had been changed. It said in case of any problems I should go to a specific Steam support website.
There I read that all I needed was a photograph of the serial number on a retail box I registered on my account + my account name scribbled beneath it (there were other options for credit card purchases, etc). After I sent this, it only took a day for the new password to arrive.
No expensive hotlines, no waiting in line.
Top service, I have to say. Kudos, Valve.
Posted by reaper47 on Wed Apr 22nd at 4:42pm 2009
Quoting Riven
Wow, yea, you really can never let your guard down about those kind of things. I'm glad you got your account back. I didn't know there was a support line for getting stolen accounts back. I can imagine that was quite a frantic stir to get that number!
-What kind of info did Valve need in order to 'prove' it was your account in the first place in order for them to give it *back* to you? -your original e-mail I suppose?
-I'll re-add you later!
-What kind of info did Valve need in order to 'prove' it was your account in the first place in order for them to give it *back* to you? -your original e-mail I suppose?
-I'll re-add you later!
I have to say, it was one of the most pleasant product-support experiences I ever had. I got an email notification (sadly not a confirmation request as this could have simplified things considerably) after the password had been changed. It said in case of any problems I should go to a specific Steam support website.
There I read that all I needed was a photograph of the serial number on a retail box I registered on my account + my account name scribbled beneath it (there were other options for credit card purchases, etc). After I sent this, it only took a day for the new password to arrive.
No expensive hotlines, no waiting in line.
Top service, I have to say. Kudos, Valve.
Re: My Steam account got hijacked
Posted by omegaslayer on Sun Jun 14th at 11:46pm 2009
omegaslayer
member
2481 posts
401 snarkmarks
Registered: Jan 16th 2004
Location: Seattle, WA
Occupation: Sr. DevOPS Engineer
Posted by omegaslayer on Sun Jun 14th at 11:46pm 2009
https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366
My account got hijacked as well. Search your computers guys for keyloggers. I'm having withdraws from not being able to play L4D.
My account got hijacked as well. Search your computers guys for keyloggers. I'm having withdraws from not being able to play L4D.
omegaslayer
member
2481 posts
401 snarkmarks
Registered: Jan 16th 2004
Location: Seattle, WA
Occupation: Sr. DevOPS Engineer
1
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