Snarkpit Forum Index » General Banter » Login Issues
Login Issues
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 Re: Login Issues
Posted by Gwil on Sun Nov 1st at 4:50pm 2009

If you are having any troubles logging in today, please don't hesitate to contact me on Steam/MSN (listed in my profile). It seems there may be a few bugs with cookies, I myself have had the problem.





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 Re: Login Issues
Posted by Gwil on Sun Nov 1st at 7:07pm 2009

The quickest way to fix it (it seems) is to manually remove your snarkpit.net cookies, then relogin.

If you are getting a password error, reset your password.



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 Re: Login Issues
Posted by Gwil on Sun Nov 1st at 11:13pm 2009

I have located a problem, though I am not sure how I can fix it. Looks like a problem with email in the database.



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 Re: Login Issues
Posted by G4MER on Mon Nov 2nd at 3:56am 2009

the send new password thing worked after all. I am able to get back on. Thanks GWIL for the advice.



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 Re: Login Issues
Posted by Gwil on Mon Nov 2nd at 12:22pm 2009

Glad it worked, Muhnay, I restored yours last night. There was some kind of problem with peoples registered email addresses not being present - a backup has been restored and the problem should now be fixed (thanks, larchy!)



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 Re: Login Issues
Posted by G4MER on Mon Nov 2nd at 2:37pm 2009

Sounds like you have a renew your password script in there and every so many months it kicks on and instead of notifying the member it just locks out the account.



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 Re: Login Issues
Posted by Gwil on Mon Nov 2nd at 2:39pm 2009

THat isn't the problem :P



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 Re: Login Issues
Posted by larchy on Mon Nov 2nd at 4:07pm 2009

Oddly, some of the database info was no longer present or altered. This included user email addresses and some data pertaining to logins (possibly password hashes too - so passwords may need resetting).

I've hopefully restored all missing/altered data from local backups. Anyone with a recently created account should use the contact page if they continue to have a problem logging in.

After having a chance to look through the logs it seems the server got rebooted sometime on Sunday. No idea if this has anything to do with the issues, but it does coincide with Gwil's original post. Maybe there was some sort of outage.



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 Re: Login Issues
Posted by Riven on Mon Nov 2nd at 11:44pm 2009

Yea, I wasn't able to log in either when I returned late last night; glad to know you guys got it all sorted out! -How often do you make local back-ups of the server larchy? -Thanks for doing so! smiley

And I appreciate the post about it on the front page Gwil, very timely.


Blog: www.playingarchitecture.net
LinkedIn: Eric Lancon
Twitter:@Riven202



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 Re: Login Issues
Posted by ReNo on Tue Nov 3rd at 12:38am 2009

Indeed, nicely handled gents. Couldn't log in yesterday but all up and running again now, no need to reset the passwords or anything.



Designer @ Haiku Interactive | ReNo-vation.net



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 Re: Login Issues
Posted by larchy on Tue Nov 3rd at 7:25am 2009

Quoting Riven
How often do you make local back-ups of the server larchy?


Every month or two.




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