I could go into products of theirs that I bought and did not get them to even work. I had the original DOD on this computer and it played fine. Then one day I change to a new Steam account (meaning I bought, yet another HL key) and then found I must now pay to have DOD again. Well, thanks to one of my buddies pestering me I bought the p.o.s. game and it would no longer run on my machine without crashing. So what did support do for me ? They gave me a dozen different instructions in a list I like to call, "Your next 3 days homework" and I proceeded to do bury myself in PC Geek activities . Three days later they finally refunded my money (but not my time and frustration - and lemme tell ya what $10 could get you in the kind of computer geek work I was involved in over this) and told me it was a one-time refund to show how nice they are. I would have just bought DOD source but why gamble and have to go through all of that horses**t again? The game played on my machine before, it's a crummy little HL mod, for Pete's sake I run BF2, CoH, WoW, CS:S, you name it on this PC.
And that's just ONE story. I am required to have Steam to even play my games so in a sense I bought that p.o.s. too and I don't even have room to even BEGIN to get started with stories of my so called, "support" with that.
I am still here enjoying Valve products and I will be paying for TFC when they release it and I will continue to obsess over mapping, gaming, servering and I will continue to be highly pissed and bitch about a lot of it even if some fanboi thinks he's earning Valve Miles when the great Valve God reads his posts defending the bastards.
Agape