Re: Login Issues
Posted by Gwil on
Sun Nov 1st 2009 at 4:50pm
Gwil
super admin
2864 posts
315 snarkmarks
Registered:
Oct 13th 2001
Occupation: Student
Location: Derbyshire, UK
If you are having any troubles logging in today, please don't hesitate to contact me on Steam/MSN (listed in my profile). It seems there may be a few bugs with cookies, I myself have had the problem.
Re: Login Issues
Posted by Gwil on
Sun Nov 1st 2009 at 7:07pm
Gwil
super admin
2864 posts
315 snarkmarks
Registered:
Oct 13th 2001
Occupation: Student
Location: Derbyshire, UK
The quickest way to fix it (it seems) is to manually remove your snarkpit.net cookies, then relogin.
If you are getting a password error, reset your password.
Re: Login Issues
Posted by Gwil on
Sun Nov 1st 2009 at 11:13pm
Posted
2009-11-01 11:13pm
Gwil
super admin
2864 posts
315 snarkmarks
Registered:
Oct 13th 2001
Occupation: Student
Location: Derbyshire, UK
I have located a problem, though I am not sure how I can fix it. Looks like a problem with email in the database.
Re: Login Issues
Posted by G4MER on
Mon Nov 2nd 2009 at 3:56am
G4MER
floaty snark rage
member
2424 posts
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Sep 6th 2003
Location: USA
the send new password thing worked after all. I am able to get back on. Thanks GWIL for the advice.
Re: Login Issues
Posted by Gwil on
Mon Nov 2nd 2009 at 12:22pm
Posted
2009-11-02 12:22pm
Gwil
super admin
2864 posts
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Registered:
Oct 13th 2001
Occupation: Student
Location: Derbyshire, UK
Glad it worked, Muhnay, I restored yours last night. There was some kind of problem with peoples registered email addresses not being present - a backup has been restored and the problem should now be fixed (thanks, larchy!)
Re: Login Issues
Posted by G4MER on
Mon Nov 2nd 2009 at 2:37pm
G4MER
floaty snark rage
member
2424 posts
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Registered:
Sep 6th 2003
Location: USA
Sounds like you have a renew your password script in there and every so many months it kicks on and instead of notifying the member it just locks out the account.
Re: Login Issues
Posted by Gwil on
Mon Nov 2nd 2009 at 2:39pm
Gwil
super admin
2864 posts
315 snarkmarks
Registered:
Oct 13th 2001
Occupation: Student
Location: Derbyshire, UK
THat isn't the problem :P
Re: Login Issues
Posted by larchy on
Mon Nov 2nd 2009 at 4:07pm
larchy
fluffy teim
super admin
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Jan 14th 2008
Occupation: kitten fluffer
Location: UK
Oddly, some of the database info was no longer present or altered. This included user email addresses and some data pertaining to logins (possibly password hashes too - so passwords may need resetting).
I've hopefully restored all missing/altered data from local backups. Anyone with a recently created account should use the contact page if they continue to have a problem logging in.
After having a chance to look through the logs it seems the server got rebooted sometime on Sunday. No idea if this has anything to do with the issues, but it does coincide with Gwil's original post. Maybe there was some sort of outage.
