Suspended Account

Greetings Snarkers,

My 12 year old son decided he would get on my steam account on Friday and buy himself Garrys Mod, not only on my account but as a gift for his account. Using my paypal. I sent in an email to steam support and to paypal asking for a refund as my 12 year old son did not have my permission. Steam has not answered me, but has suspended my account. I have over 500 dollars worth of games not VALVE related on my steam account, and I have not heard from Support yet.

How long do they normally take? Should I have my Attorney Contact them? or am I just Boned?

This is why I am starting to hate steam... They are like, when they have the money, they keep it.

You will very probably get your account back though, but I don't think you will get your money back for Garry's mod. That is just how they are.

---

Youtube Channel: https://www.youtube.com/c/Nibgames

Up to 3 days has been my experience. I think if someone has called in a complaint about the account, especially if there has been unwanted activity on it by someone else, it gets suspended until a resolution is made.

---

Blog: www.playingarchitecture.net
LinkedIn: Eric Lancon
Twitter:@Riven202

I asked for a refund on the money my son spent on Garrys Mod twice. Paypal has given them 7 days to reply, so I am guessing I wont know anything until after that time period. I submitted a ticket with Steam and it has been more than 3 days now, so I am guessing it will be next week, with the long weekend and all.

Steam Contacted me and here is what they said.. tell me if it does not sound like Robbery/Ransom Holding my account hostage unless..

Hello,

A staff member has replied to your question:

Hello Jefferey, Thank you for contacting Steam Support. We have recently received notification from PayPal that two of your recent Steam Purchases have been disputed. The Steam account has been locked while the disputes arebeing investigated by PayPal. It is important for you to contact PayPal or log in to your PayPal account and go to your “Resolution Center” to resolve these disputes. If the disputes are closed and the funds are released back to Steam, the account will be reactivated. However, if PayPal closes the dispute cases by “Reversing the Payment”, meaning they send the funds for the purchase back to you, the Steam account will remain locked and you will lose access to all of the games on the account. There are no options to resolve a dispute once PayPal has closed the case, so we suggest that you contact them immediately at 888-221-1161. PayPal Help Center https://www.paypal.com/cgi-bin/webscr?cmd=_help-ext Please let us know if you have any further questions.

What do you think? I am gonna cancel it, because I am not gonna loose my account over 20 bucks, considering I have way more tied up into it than that.

sounds like someone over at steam is in for a tazering..

Oh I wish. Right after I mace them.

I think it's a PayPal policy more than a Steam Policy. The fact that you're using Paypal, is what's causing this. I had issues before with some E-Bay purchases I made through Pay-Pal, got a bad shipment in, and I made a complaint, Paypal suspended both sides any of the money until the dispute was resolved. I couldn't get my money back until he accepted, and he couldn't get his product back until I resolved it with him over Paypal.

I don't think Steam is to blame entirely here.

/2 cents

---

Blog: www.playingarchitecture.net
LinkedIn: Eric Lancon
Twitter:@Riven202

Oh no Steam is to blame.. read what they had to say.

Wow! That does sound like they are like, "Give is the money, or you wont see your precious account, ever, AGAIN!"

(Insert old western bank robbery picture here)

That's the way valve is.

"Hey what's the easiest way to suck money in from these poor people and rip them off?" -Gabe newell's idea of a business.

It's also microsofts idea of a business, but i think microsoft does it better. :/

Did you do a chargeback on a legitimate purchase before giving Steam a chance to respond to your emails? Cause that's what it reads like and if so...

And if So, what..

THE SUSPENSE! ITS MOUNTING!

The Purchase wasn't legitimate... so his little jab at me starts off weak. but gotta give him an A effort.

Muhnay said:
The Purchase wasn't legitimate...

From PayPal's perspective it was legit. Your son knew your password, and your other account information (like a PIN or answer to security question). SInce paypal debits from your bank account its instant, and its not protected under the Credit Union Act, which allows you to dispute a charge on a credit card if you don't agree with it. Using paypal was like making a purchase with a debit card.

And I think what Yak was getting at was did you wait for Steam reps to respond to an email before disputing the charge? Most of the time if you accidentally make a purchase they refund your account (if it was credit - but this was debit, which makes things difficult). I know I made an over purchase on iTunes (no jokes please) and I emailed apple support (I had purchased an album twice). It took them a while to get back to me, but they refunded me my $$ and all was good with the world.

That's the way valve is.

"Hey what's the easiest way to suck money in from these poor people and rip them off?" -Gabe newell's idea of a business.

I don't think thats right. Its not about ripping people off. Its about making sure someones not getting something for free. Sure someone in accounting can flip a switch and refund you the $$, but if you did that for the millions of mis-transactions a month O.o? They would be out of business. And I don't think Gabe really has any say in this kind of stuff. I mean Gabe himself answers emails to anyone who emails him (hes answered me twice).

Muhnay - Have you tried emailing Gabe? This has gone on for a week now, maybe write a heart-felt (sappy I know) to him, and see what happens.

Muhnay said:
The Purchase wasn't legitimate... so his little jab at me starts off weak. but gotta give him an A effort.

Oh, sorry, I guess I shouldn't have left you hanging. It wasn't even a jab because I was trying to give you the benefit of the doubt, but since you really did do a chargeback on a legit purchase before actually communicating your issue to Steam...

Muhnay said:
And if So, what..

You are a goddamned moron who deserves whatever happens to your account.

A chargeback is the nuclear option you use when you have no other recourse for an error on their end and are not going to be dealing with this company again. You went and used it because your son made a completely legitimate purchase as far as both Paypal and Steam are concerned, and you used it against a company that you have spent $500 dollars on through a closed service they can cut you off of at any time, AND you did it before you actually communicated with them through email which would have probably fixed everything no problem.



Oh and omegaslayer hit it right on the head:

omegaslayer said:
And I think what Yak was getting at was did you wait for Steam reps to respond to an email before disputing the charge? Most of the time if you accidentally make a purchase they refund your account (if it was credit - but this was debit, which makes things difficult). I know I made an over purchase on iTunes (no jokes please) and I emailed apple support (I had purchased an album twice). It took them a while to get back to me, but they refunded me my $$ and all was good with the world.

Just like always YAK, you have no fucking clue what your talking about..

EDIT: Oh and YAK ASS. It is fixed.. taken care of, refunded and everything.

Muhnay said:
Just like always YAK, you have no fucking clue what your talking about..

lol I have no clue?

somehow thinks an online business can determine whether or not a purchase is 'legit' when a child with full account access makes a purchase over a father's wishes, improperly uses and thusly abuses consumer credit rights over a trivial amount of money, then complains on a website about the business when it was 100% your own fault while offhandedly 'joking' about abusing police power while being a police trainee

EDIT: Oh and YAK ASS. It is fixed.. taken care of, refunded and everything.

Wow gee whiz its fixed, well no shit it would eventually be. Too bad it took you over half a month with a locked account and a bunch of drivel posted on a website when it would have been fixed much sooner and easier if you only had a lick of common sense in your head. Can't wait to hear about you taking Burger King to court over pickles in your Whopper or some other stupidity.

Awesome way to reply on a hate post like that

Would want to give you reps but that ain't possible on the pit

---

Youtube Channel: https://www.youtube.com/c/Nibgames

Nib why don't you tell us more about how Valve steals everybody's money. That's just how they are, right?

Guess I owe you an excuse... depressive times atm. Sorry about that, isn't like me.

---

Youtube Channel: https://www.youtube.com/c/Nibgames

Its OK! Taken at face value Muhnay's post seems to back that view.

My entire point is that he posted a whine thread about this on the forums when the entire situation was caused by his own actions, actions that he skirted around telling because they would undermine his pity party. So then we get another pointless garbage thread from the master of pointless garbage threads.

Yak_faker, you're comments were totally uncalled for IMHAO. Muhnay is a reasonable and nice guy that didn't deserve to be spoken to like that. Although I must say, I would have just let the kid have the game, but I've a little while to go before I'm in that situation so what do I know?

---

Just Kidding

Just Kidding

You are entitled to your opinion.

Although, at least, I'm not trying to tell him how to raise his kids, which I personally would find far more offensive than any thousand word Yak_Fighter missive.

Thanks for contributing.

Note: this has been settled. My original question answered and taken care of. No need to continue it on. This is just a bash fest where one person feels the need to bash on others to boost his inflated ego. Let it go people. I do however love how I post drivel and yet this thread has continued on past its original need by the man who points the finger. Is that Irony?

Muhnay said:
Is that Irony?

No, its not, you dumb moron.

I've known Yak all my online life and can honestly say that he never enters a debate that he cannot win, either through well thought out postings, or well founded replies.

I have also known Money since his arrival. All his debates degrade just like this one did. Harsh accusations and name calling.

/2cents

---

The best things in life, aren't things.

Yak_Fighter said:
You are entitled to your opinion.

Although, at least, I'm not trying to tell him how to raise his kids, which I personally would find far more offensive than any thousand word Yak_Fighter missive.

Thanks for contributing.

Thank you very much for trying to twist what I said to make it look like I was telling him how to raise his kids. It shows what a manipulative little shit you are I'm surprised you continue you're behaviour on a website that has such a little user group, you're only going to end up by yourself.

Edit: also, notice I said 'what do I know'

---

Just Kidding

Just Kidding

Hahahahahahah, oh my lord why didn't anyone inform me of where this thread was going!?!?! I would have been following it MUCH more closely.
I just checked in for the sake of it to see if the dispute had been settled, and then 2 pages of insults!!
You gents, crack me up.

Now all we need is vash to throw in some strange humping comments, tracer bullet to throw in some gold ol' logic, and we'll have a ol' reunion party.

omegaslayer said:
Now all we need is vash to throw in some strange humping comments, tracer bullet to throw in some gold ol' logic, and we'll have a ol' reunion party.

Better Yet, Doc Rock could come in and tell us all how fantastic his maps are and how freakin great we all aren't.

Seriously though, Flynn, you don't really know Yak well enough to have to narrow an opinion of him, especially when you take into account that Money has a history, a very bleak and disruptive history. One I might add deserved of Yaks responses.

I dunno about you, but I'd stay out of their issues cause telling Yak how you feel about him will only cause you grief in the end.

Just my opinion mind you but arguing FOR Money isn't a very stable platform to launch an attack from.

---

The best things in life, aren't things.

I gotta side with Muhnay on this one. Steam may be legally right, but what they're doing is wrong. No corporation should be able to suspend someone's entire set of games over a dispute on a single one, with no judicial oversight.

If you dispute a credit card transaction in a brick-and-mortar store, the store employees can't come into your house and take back all of your games you ever bought.. that would be outrageous in real life, but somehow because it's online it's OK?

mazemaster said:
I gotta side with Muhnay on this one. Steam may be legally right, but what they're doing is wrong. No corporation should be able to suspend someone's entire set of games over a dispute on a single one, with no judicial oversight.

If you dispute a credit card transaction in a brick-and-mortar store, the store employees can't come into your house and take back all of your games you ever bought.. that would be outrageous in real life, but somehow because it's online it's OK?

I imagine the hold on the account is so the user can't modify the state of anything while they figure out what's going on.

If you want a more accurate comparison, it'd be more like if your kid went to the game store, bought a game, came home, opened it, played it, you freaked out, grabbed it, took it back to the store, threw it down, then went over to their register and took the money back.

Stopping payment on a purchase is a very old fashioned way of ripping someone off. You only stop payment if you're, basically, being robbed ... which wasn't even close to remotely being the case.

Though, Valve should have a more robust system in place in steam, such that you could return things if, say, it's within x amount of days and you never downloaded it. (It's one of the only analogs I can think of to physically opening a game) They, otherwise, have no way to tell if you actually used the game content. And, let's be honest, it's not really Steam's, or Valve's, responsibility for what kids do without their parents permission. I know everyone would like it to be someone else's fault, but it rarely ever is.

(To be honest, I think it's strange he didn't make his kid work off the cost instead ... seems more like a parenting issue than a "screw you-valve" one)

---

Blame it on Microsoft, God does.

It doesn't matter if he went into valve headquarters and robbed the game from them with a gun.. The other games were unrelated and completely legit purchases, so Steam has no business suspending them.

Maybe it's just one of those catches that come with a proprietary software service. A kind of unprecedented occurrence in retail. Me thinks back to Richard Stallman and his spiel on "free" software. Steam is free in the sense of money, but there's no free-modifying it to change performance. Once you buy a game over it, your game is locked to that platform. Which isn't that big of deal, the consoles work the same way.

But the difference comes in buying an intangible copy, by market standards. Sometimes, Steam has a "clearance sale" where they claim they're discounting games in order to "clean out their digital warehouse" -but isn't that funny? There are no repercussions for selling too much, there is no "supply," only demand for new games because it's all digital. I feel I'm touching on a completely different perhaps less lofty subject, but nevertheless, this is where the conversation intrigues me the most. -A sort of economics perspective.

---

Blog: www.playingarchitecture.net
LinkedIn: Eric Lancon
Twitter:@Riven202

Perhaps if people would concentrate on causes instead of results there'd be less debating?

I mean seriously, any parent who grants access in ANY form to their children, especially underage children should be flogged. It causes all kinds of grief for us whom do the proper things where child raising is concerned.

Now perhaps I read this whole thread wrong, but it looked like Moneys child used his credentials inappropriately. If so THAT'S what caused this grief not steam/valve suspending anything cause truth be told, Moneys a nobody where Steam is concerned and would never have gotten on their radar otherwise.

If Steam sought him out specifically then I'd agree with Mazeman, but here its a slap on Moneys wrist for allowing his child access. It shows a massive level of irresponsibility on his part and the results/actions of Steam are mild IMHO. I'd consider a more permanent action if I were Steam. Setting an example if you like. The costumer isn't always right... Never has been, never should be.

---

The best things in life, aren't things.

Flynn said:
Thank you very much for trying to twist what I said to make it look like I was telling him how to raise his kids. It shows what a manipulative little shit you are

lol what? How can I manipulate this:

Although I must say, I would have just let the kid have the game,

How else is that to be interpreted? If I were you, I would do X about your parenting situation. Oh but you appended a worthless qualifier to your statement like that even means anything:

-I know I know nothing of your situation but... gives opinion anyway
-I don't want to offend you but... makes offensive remark
-I'm not racist but... says something racist
-Not to be rude but... says something rude
-Honey you know I love you with all my heart but... needlessly says something that damages the relationship
-I'm not telling you how to raise your children because lol what do I know I'm too young... tells him how to raise his kids anyway

(that last one is you by the way)

I'm surprised you continue you're behaviour on a website that has such a little user group, you're only going to end up by yourself.

What is 'my are' behavior, please elaborate. I truly cannot wait to find out.

Also, if this website has to choose between worthless crap and nothing, the right choice is clearly nothing.

(PS: it has such a little user group of good mappers because one nothing is happening on the Half-Life front and two mapping and modding is basically and lamentably dead, not because of what I post)

---

"Orpheus" said:
I dunno about you, but I'd stay out of their issues cause telling Yak how you feel about him will only cause you grief in the end.

hahaha hey Orph how's it going?

Yak_Fighter said:
hahaha hey Orph how's it going?

These kids are like clay soil Joe. Things seep in real slow. Fortunately for most it stays in once it penetrates.

Missed you ol' man.

---

The best things in life, aren't things.

Yak_Fighter said:
(PS: it has such a little user group of good mappers because one nothing is happening on the Half-Life front and two mapping and modding is basically and lamentably dead, not because of what I post)

Why is mapping dead though?

---

Just Kidding

Just Kidding

Dude, either you're learning or dense I dunno which if that was the only part of Yaks post you got.

Either you're willing to admit he had a point and graciously bowed out or something weird going on.

Besides, Snarkpit has survived several slack periods in the mapping scene and will keep doing so as long as people like Yak remain between times.

---

The best things in life, aren't things.

Guys please stop acting like spoiled children. Stop picking on others just because you feel you can or are superior.. if you were truly superior there would be no need for this continued nonsense. Your not impressing anyone with your ill behavior, other than each other. So please grow up and knock it off already.

Riven please get a handle on this. Thanks.

1st off its a public forum.
2ndly, you can rant but we aren't supposed to notice.?.?
3rdly did I mention its a public forum?
4th... No one, absolutely NO BODY got mad an called names but you, so be quiet and let us big kiddies play. You sit back and take notes on how exactly one goes about WINNING A DISCUSSION WITHOUT RESORTING TO NAMES!!!

Lastly, its public forum. We are not only allowed, but encouraged to discuss AT LENGTH, each and every instance of STUPID PEOPLE.

Muhnay said:
Riven please get a handle on this. Thanks.

Sadly, there's only one sure way to "handle" situations like you cause but my suggestion was politely declined. Looks like we have to deal with you until you do worse. I'm counting the days.

---

The best things in life, aren't things.

Orpheus said:
Dude, either you're learning or dense I dunno which if that was the only part of Yaks post you got.

Either you're willing to admit he had a point and graciously bowed out or something weird going on.

Besides, Snarkpit has survived several slack periods in the mapping scene and will keep doing so as long as people like Yak remain between times.

I simply chose to ignore the argument, it leads no where.
Instead I posed a positive question which has gone unanswered; perhaps I should make a new topic for it.

Orpheus said:
1st off its a public forum.
2ndly, you can rant but we aren't supposed to notice.?.?
3rdly did I mention its a public forum?
4th... No one, absolutely NO BODY got mad an called names but you, so be quiet and let us big kiddies play. You sit back and take notes on how exactly one goes about WINNING A DISCUSSION WITHOUT RESORTING TO NAMES!!!

Lastly, its public forum. We are not only allowed, but encouraged to discuss AT LENGTH, each and every instance of STUPID PEOPLE.

Muhnay said:
Riven please get a handle on this. Thanks.

Sadly, there's only one sure way to "handle" situations like you cause but my suggestion was politely declined. Looks like we have to deal with you until you do worse. I'm counting the days.

Surely after someone has been around as long as Munhay you just like to reflect on the good old times and not get annoyed with one another anymore? He's not a bad guy you know, he lives in a rough area and has not had the best of lives, hell, nor have I, but that's irrelevant. And you guys need to drop the whole 'superior intellect' thing, it's really nerdy and distances yourselves away from nice people. No doubt you applied to ban Muhnay. If so then you are only hurting the community from that sentiment.

Edit: Orpheus, surely you are old enough and wise enough (or should that be ugly enough?) to realise that life is too short to be angry with people over their manner. Just discuss day to day stuff and have fun, afterall, you never know when you're life is gonna come to a close. I should imagine you see a lot of interesting stuff when you're out on the road, how about you video some of it and post it on here to give everyone an insight into you're average day?

---

Just Kidding

Just Kidding

Dude lemme explain somethin. I have a brother whom when he was a kid used to start things and then go running to my mom claiming ignorance of why he was about to get his ass whipped. (fortunately he grew up as it would be a bit harder to whip his ass now that we're older and thus more fragile )

Money reminds me way to much of those days. He always posts something inflammatory, or out and out brain dead and when things begin to look ugly for him he goes crying to the powers that be. Should I be adult enough to overlook this or be an adult and correct the childishness of it till it is stopped?

I dunno the answer but as I said, this is a public forum and unless something is completely unnecessary like racial slurs or something equally offensive I see no reason what so ever to not discuss it till the end of time if need be.

As for posting pictures and vids, I asked Riven to reactivate my pit for just such but alas the links leading to an upload are malfunctioning at the moment.

Lastly as for getting him banned, I asked and it was politely denied. Alas I failed. Oh well, he gives us an example of what not to be when you grow up.

---

The best things in life, aren't things.

Lets hope el paso doesn't run out of school buses...

mazemaster said:
Lets hope el paso doesn't run out of school buses...

whispers to Nick
I haven't delivered school busses for 3 years now bud.

Actually Money isn't really a participant in the discussion anymore. The burning wreckage from his last attempt is still laying around on the preceding page and I honestly dn't think he can come back after that one. shrugs

Currently we're discussing actions committed by stupid people and the defenders of those actions.

or

We can begin another thread about stupid people and leave poor Money to lick his wounds in peace..

Your call guys.

IMO, its never a crime to argue/debate. Its a crime to do so poorly.

You will notice that everyone whom argues/debates well is very respected here. The temperature of the discussion is totally irrelevant. Those whom do so poorly however, well it goes without saying.

BTW this is an example of poorly..

I simply chose to ignore the argument, it leads no where.

Anyone can see the destination. Its just one that leads to the place where poor debaters live.

---

The best things in life, aren't things.

First off, there is nothing to argue about. My question this thread was started on was answered and resolved, then the Wonder Drip and his Winged Side kick decided it would behoove you both to insult and be asshats. Name Calling... maybe your reading comprehension skills are poor, or you left your glasses in your other pocket... there was plenty of name calling on the other end of this so called debate.. what this is really is two e-thugs attempting to beat their chest in some nerdy display of manhood. It's really pathetic honestly.

You seem to think that this is a PUBLIC forum.. your wrong sir, you post here at the discretion of the owner of this site and only at his discretion, there is no free speech or even a right on a domain on the internet. That again shows your lack of intelligence you feel you have in spades over the likes of me and others.

Oprh, anytime you feel froggy and think you can drive you old tired ass to El Paso TX and look me up, your welcome to take you best shot at Whooping my ass, but I fear not, because you sir are a blow hard e-thug coward, who is not brave enough to back your insults and chest beating with any real action. So I will allow you to be a brave individual on the interwebs, because in life your a pathetic looser who wishes he was even a smidgen the man I am.

Nope I will not allow you or anyone to run me off.. if it comes to the point the PIT asks me to leave.. then so be it. But until then your stuck with me. So dig deep and get your best e-thuggery ready, blow as hard as you can.. I'll still be standing here laughing my ass off at your immature antics.

And as if insulting and attacking me was not enough now your both starting on other members.. people who contribute to this site in a positive manner. All you do is bitch, complain, insult, attack. I only hope Riven deals with you on a personal level, since it seems he cares not what the reputation of this site is publicly.

**Walks in from work, sets keys down and enters the living room**

"My god, you kids have made a mess!"

Naw but really, let me clarify a few things...

Muhnay said:
You seem to think that this is a PUBLIC forum.. your wrong sir, you post here at the discretion of the owner of this site and only at his discretion, there is no free speech or even a right on a domain on the internet. That again shows your lack of intelligence you feel you have in spades over the likes of me and others.

Both of you are right, to an extent... I now own the forums, and I can do what I want with them I suppose, but I treat them as public forums, and rarely ever consider having to lock anything... -In fact I'm proud I haven't had to. It's not an act of omission, I read everything that gets posted, I'm fully aware of the "reputation" our site emits... I too have been making casual efforts to expand our links and trade alliances with other sites. We're well within the "good place to visit" category among friends I believe.

I've caught up with what all has been said since I last posted, and I honestly don't feel this thread needs to be locked any more than Mother Teresa should be Canonized.

Older members will always have history, and it doesn't always have to be positive history. Positive or negative, this site thrives on conversations. I don't think every post has been about bashing the other guy, but even if it was, this only enlightens those interested, either in supporting their next argument or an amusing piece of internet babblery for onlookers. Those willing to post and take respectful feedback and reply in the same manner, probably won't be scared away. -but that's my experience...

Here's how I see it: Every thread is like a classroom with a subject but without a teacher; it's free to enter, and free to leave any time. There are understood decency rules I think (We aren't 4chan after all), but for the most part anything goes... My point: If the subject has turned into something not to your liking, feel free to leave it. Otherwise, while you're here, feel free to learn not just what others are saying, but why they're saying it! -And that would go for EVERY thread ever posted here.

I only delete/lock threads for 2 reasons:
-A considerable demand for it (from multiple participating users)
-If it's COMPLETELY stupid and irrelevant and wasting EVERYONE'S time. (which isn't the case here IMO). There have been threads locked in the past for lesser offenses but that tradition has ceased, at least for the mean time.

My 2 cents on the argument (...Riven will you shut-up already! :zzz:):
As I understand there have been plenty of irregular attacks against several of you guys in the past. I use the word 'attack' here lightly, only because it fits under the heading in regards to singling out one another and making personal arguments against them with less than accurate details. Thus making soundless arguments abound. Eventually what happens is what is happening here: It degrades to the point of making 'quick-draw' assumptions which inherently are unstable, which leads to further assumptions which eventually all turn untruthful before long.

Once again, I finish with a decidedly impartial unbiased opinion which probably won't have an effect on the convo, so I'll end my
/2 cents

---

Blog: www.playingarchitecture.net
LinkedIn: Eric Lancon
Twitter:@Riven202